My Lord, Can a complaint be filed by a Trust under the provisions of The Consumer Protection Act, 1986?
“A reading of the definition of the words ‘complaint’, ‘complainant’ and ‘consumer’ makes it clear that a Trust cannot invoke the provisions of the Act in respect of any allegation on the basis of which a ‘complaint’ could be made… It is clear that a Trust is not a ‘person’ and therefore not a ‘consumer’. Consequently, it cannot be a ‘complainant’ and cannot file a ‘consumer dispute’ under the provisions of the Act.”
– Honb’le Justice Madan B. Lokur, Pratibha Pratisthan v. The Manager, Canara Bank, [Civil Appeal No. 3560-61 of 2008].